Our Client – a Leading Restaurant Chain in Ghana, is looking for a

Restaurant Supervisor m/f

(also called Restaurant Manager Assistant)

(age doesn’t matter- must be 25+ unless you have previous experience)

.

The Client

They are a well known Food/Restaurant Chain with several locations all over Accra…

We are recruiting for all our branches:

• Weija
• Dansoman
• Kwashieman
• Achimota
• Kwabenya
• Haatso
• Frafraha
• East Legon
• Tema
• Ashaiman
• Spintex

 

JOB DESCRIPTION

This is a full-time role.

*Position:* Restaurant Supervisor
*Location:* circa 10 locations all over Accra
*Reports To:* Restaurant Manager

The Restaurant Supervisor is responsible for overseeing daily operations, ensuring excellent customer service, maintaining quality standards, and supporting the restaurant team. The role includes managing staff, handling customer complaints, ensuring food safety, and maximizing efficiency to enhance the restaurant’s performance.

–

Key Responsibilities & Tasks

*1. Staff Supervision & Management*

– Lead, train, and motivate restaurant staff.
– Schedule shifts and assign duties to employees.
– Monitor staff performance and provide feedback.
– Ensure staff adhere to health and safety regulations.

*2. Customer Service & Satisfaction*

– Ensure high standards of customer service.
– Address and resolve customer complaints professionally.
– Monitor customer feedback and suggest improvements.
– Assist in handling difficult customers and special requests.

*3. Operations & Efficiency*

– Supervise daily restaurant operations to ensure smooth service.
– Ensure food quality, presentation, and portion control meet company standards.
– Maintain cleanliness and organization in the dining and kitchen areas.
– Monitor inventory levels and coordinate with the manager for restocking.

*4. Financial & Sales Performance*

– Assist in monitoring daily sales and controlling expenses.
– Reduce waste and control food and beverage costs.
– Promote upselling techniques to increase revenue.

*5. Compliance & Safety*

– Ensure compliance with health and safety regulations.
– Conduct regular inspections to maintain hygiene standards.
– Implement company policies and standard operating procedures (SOPs).

*6. Team Communication & Reporting*

– Communicate effectively with the team and management.
– Prepare and submit daily reports on sales, staff performance, and issues.
– Assist in conducting staff meetings and training sessions.

.

Minimum Qualifications

— Experience in restaurant supervision a plus
– Strong leadership and team management skills.
– Excellent customer service and problem-solving abilities.
– Knowledge of food safety and hygiene regulations -if not learn about it before the interview
– Ability to work in a fast-paced environment.
– Proficiency in basic computer applications (POS systems, MS Office)

For this role, we expect:

—Excellent communication, interpersonal, and problem-solving skills

—Proven ability to operate in a fast-paced, dynamic environment

—Ability to build strong relationships and work effectively with cross-functional team.

.

Working conditions

this is shift work and 6-days a week….

.

Salary + Benefits

The Target Base Salary for these roles is 1.500-2.000+ net – depending on your experience and qualifications, please.

The transportation allowance is negotiable and is considered on an individual basis

Bonuses will be defined during your interview

.

How-to Apply

As a  professional, we expect you to properly follow these instructions please:

1. Apply only if you really qualify –no irrelevant CVs please
2. no candidates with Banking or Insurance Sales experience!!�
3. your CV should have accomplishments – including revenue accomplishments -and not a mere list of tasks/duties per role – a generic CV will not ‘fly’ with the client.
4. Send us your highly customized 2-3 page  CV�(longer CVs will be rejected since they do not reflect an ability to communicate with brief focused clear sentences)  CV in Word�(so NO PDF files please)  to: CV @ HIREgh . com (remove empty spaces) with the appropriate heading:  ‘Restaurant Supervisor’� in your email’s subject/ Title line.
5. If you just type executive or Sales manager, your CV will be processed but ‘lost’ in our CV repository
6. Ideally, use Arial font No 10 for all of your CV and Arial font No 12 and capitals for your headings, please
7. Also, please indicate when is the earlier that you can start
8. Give us your WhatsApp number, please
9. Once again: DO NOT SEND a CV that is 4 pages long nor a CV in PDF format or as GoogleDoc –our ATS is set to ignore CVs longer than 3 pages
10. Please: No Google Docs either – we do not have permission to open them and getting one from you is too complex
11. If you don’t follow these instructions, you will not be considered for these roles

A FAIR WARNING

: if you don’t customize your CV don’t expect that it will go through with flying colors and the client will invite you for an interview

 

We look forward to receiving your CV and meeting with you this week.

Thank you,

HIREghana

_________________

PS: Please by simply sharing or liking this, you might help a family member/ friend/ colleague/ Church member, to a new job with dignity. We care about that.

PS2: #We_love_referrals

.

Disclaimer

• We do NOT charge any fees – basically we do NOT work for you; so be extremely polite with us
• We will ignore any application if our instructions are not followed (up).
• We might amend, delete, or expire jobs at any time without notification.
• We reserve the right not to proceed with filling the position.
• An application will not in itself entitle the applicant to an interview.
• We only follow up with successful candidates.