A video /computer gaming Entertainment Hall in the proximity of Accra Mall (walking Distance) is looking for

Video Gaming Floor Supervisor m/f

Briefly, you are responsible for the smooth operations of a computer/video gaming Hall where people come along or in groups to -play a PlayStation game for example….

JOB DESCRIPTION

This is a full-time role.

We are seeking a dedicated, experienced Floor Supervisor to join our team. The ideal candidate will have a fair knowledge of the video gaming industry, excellent leadership skills, and a keen eye for detail.

As a Gaming Floor Supervisor, you will oversee the gaming floor’s daily operations, ensuring that all activities are conducted in compliance with company policies and regulatory requirements.

You will also be responsible for managing staff, resolving customer issues, and ensuring a high level of customer satisfaction. Your role will involve monitoring gaming activities, handling cash transactions, and ensuring the security and integrity of the gaming floor.

You will work closely with other departments to ensure a seamless and enjoyable experience for our guests.

The successful candidate will have excellent communication skills, the ability to work under pressure, and a strong commitment to providing exceptional customer service.

RESPONSIBILITIES

Oversee daily operations of the gaming floor.
Ensure compliance with company policies and regulatory requirements.
Manage and supervise gaming floor staff.
Resolve customer issues and complaints.
Monitor gaming activities to ensure fair play.
Handle cash transactions and ensure accuracy.
Maintain the security and integrity of the gaming floor.
Coordinate with other departments to ensure smooth operations.
Provide training and support to gaming floor staff.
Prepare and submit reports on gaming floor activities.
Ensure a high level of customer satisfaction.
Implement and enforce gaming floor policies and procedures.
Monitor and manage gaming floor inventory.
Conduct regular inspections of gaming equipment.
Assist in the development and implementation of promotional activities.
Ensure compliance with health and safety regulations.
Handle escalated customer issues and disputes.
Maintain a clean and organized gaming floor.
Monitor and manage gaming floor budgets.
Ensure compliance with all relevant laws and regulations.

Minimum Qualifications

Bachelor’s degree or higher in IT or any other relevant/related fields
Strong leadership and supervisory skills.
Excellent communication and interpersonal skills.
Ability to work under pressure and handle stressful situations
Strong attention to detail and organizational skills
Ability to work flexible hours, including nights, weekends, and holidays.
Experience with cash handling and financial transactions.
Strong problem-solving and decision-making skills.
Ability to manage and motivate a team.
Excellent customer service skills.
Ability to handle confidential information with discretion.
Proficiency in Microsoft Office and other relevant software.
Ability to stand for long periods of time.
Strong analytical and reporting skills.
Ability to multitask and prioritize tasks effectively.
Knowledge of video games, gaming equipment and technology.
Ability to work in a fast-paced environment.
Strong commitment to ethical conduct and integrity.

For this role, we expect:

—Excellent communication, interpersonal, and problem-solving skills

—Proven ability to operate in a fast-paced, dynamic environment

—Ability to build strong relationships and work effectively with cross-functional teams.

Working conditions

These are a 6-day per week role with 1- weekday off

Salary�

Target Base Salary for this role is max 3.000 net (negotiable) – depending on your experience and qualifications please.

How-to Apply

As a professional, we expect you to properly follow these instructions please:

Apply only if you really qualify – must have solid experience as described above-
your CV should have accomplishments -and not a mere list of tasks/duties per role – a generic CV will not ‘fly’ with the client.
Send us your highly customized 2-3 page CV�(longer CVs will be rejected since they do not reflect an ability to communicate with brief focused clear sentences) CV in Word�(so NO PDF files please) to: CV @ HIREgh . com (remove empty spaces) with the appropriate heading: ‘Computer Games Floor Supervisor in your email’s subject/ Title line.
Ideally, use Arial font No 10 for all of your CV and Arial font No 12 and capitals for your headings, please
Also, please indicate when is the earlier that you can start
Give us your WhatsApp number please
Once again: DO NOT SEND a CV that is 4 pages long nor a CV in PDF format or as GoogleDoc –our ATS is set to ignore CVs longer than 3 pages
Please: No Google Docs either – we do not have permission to open them and getting one from you is too complex
If you don’t follow these instructions, you will not be considered for these roles

A FAIR WARNING

: if you don’t customize your CV don’t expect that it will go through with flying colors and the client will invite you for an interview

We are looking forward to receiving your CV and meeting with you this week.

Thank you,

HIREghana

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Disclaimer

We do NOT charge any fees – basically we do NOT work for you; so be extremely polite with us
We will ignore any application if our instructions are not followed (up).
We might amend, delete or expire jobs at any time without notification.
We reserve the right not to proceed with filling the position.
An application will not in itself entitle the applicant to an interview.
We only follow up with successful candidates.